NTUC Income投资IT基础设施改善客户体验

NTUC INCOME投资IT基础设施改善客户体验

By Enterprise Innovation Staff | Jan 1, 1970

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IT投资帮助新加坡保险公司用相同的人力，向客户提供更好的服务。

对于新加坡保险公司NTUC Income的CIO James Kang来讲，公司的关键目标是到今年年底，实现每月为30万名客户提供服务。这个数字比去年每月的指标增长了10％。

Kang并没有打算通过增加人手的方法来实现这个目标。他开始寻求能最小化运作成本、并能改进客户体验的解决方案。他打算依靠改进IT基础设施来实现这个目标。

Kang认为，保险公司需要像一架处于波音747竞争环境中的喷气式战斗机。

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